Shipping & Returns

📦 Shipping & Returns

🚚 Simple, Transparent Shipping

At FrameRate Builds, we aim to make the repair process as straightforward as possible.

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📤 Sending Your Device to Us

Customers are responsible for sending their device to us.

We recommend:

• Using a tracked postal service

• Packaging your device securely

• Including your order number inside the parcel

👉 This ensures your device arrives safely and can be processed quickly.

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📦 Return Shipping (Included)

Good news — return shipping is included in the price of your repair.

Once your repair is complete:

• Your device will be returned using a tracked delivery service

• You’ll receive confirmation once it has been dispatched

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⏱️ Turnaround Time

We aim to complete repairs as quickly as possible once your device arrives.

Total time depends on:

• The type of repair

• Current workload

👉 We always aim for a fast, reliable turnaround

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🔄 Returns & Issues

If you experience any issues after your repair:

• Contact us with your order details

• We’ll guide you through the next steps

All repairs are backed by our 12-month warranty for added peace of mind.

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⚠️ Important Notes

• We are not responsible for items lost or damaged during shipping to us

• Please ensure your device is packaged securely

• Always use a tracked service when sending your device

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💬 Need Help?

If you’re unsure how to send your device or have any questions:

👉 Contact Us — we’re happy to help