Shipping policy

📦 Shipping Policy

🚚 Overview

FrameRate Builds operates a UK-wide mail-in repair service.

• Customers are responsible for sending their device to us

• Return shipping is included in the price of your repair

• All return deliveries are sent using a tracked service

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📤 Sending Your Device to Us

After placing your order:

• Package your device securely to prevent damage

• Include your order number or name inside the parcel

• Send using a tracked and insured postal service

Send your device to:

FrameRate Builds

64 The Rowans

Robin Hood

Wakefield

WF3 3FA

United Kingdom

⚠️ We are not responsible for items lost or damaged in transit to us.

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📦 Return Shipping

Once your repair is complete:

• Your device will be securely packaged

• Dispatched using a tracked delivery service

• You will be notified once your item has been sent

👉 Return shipping is included in the service price unless stated otherwise.

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⏱️ Turnaround Time

We aim to complete repairs as quickly as possible once your device arrives.

Turnaround time may vary depending on:

• Type of repair

• Current workload

• Parts availability (if required)

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⚠️ Shipping Delays

While we aim for a fast and reliable service:

• We are not responsible for delays caused by couriers

• We are not liable for delays outside of our control

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💬 Contact

If you have any questions about sending your device, please contact us:

📧 info@frameratebuilds.co.uk

📞 07908608001