Warranty & Guarantee

🛠️ Warranty & Guarantee

At FrameRate Builds, we take pride in the quality of our repairs. Every service is carried out with care, precision, and high-quality parts — and we stand behind our work.

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✅ 12 Month Warranty Included

All repairs come with a 12-month warranty covering:

• Parts we have supplied and installed

• Workmanship and labour

• Faults directly related to the repair carried out

If an issue arises within this period, we’ll put it right.

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🔧 What’s Covered

Your warranty covers:

• Failure of replaced components

• Issues caused by the repair itself

• Recurrence of the same fault

👉 Simply contact us and we’ll arrange the next steps.

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⚠️ What’s Not Covered

To keep things fair, the warranty does not cover:

• Accidental damage (drops, liquid damage, impact)

• Misuse or tampering after repair

• Unrelated faults that were not part of the original repair

• Software issues (unless specifically stated)

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📦 Warranty Process

If you experience a problem:

1. Contact us with your order number

2. Describe the issue

3. We’ll guide you through returning the device

👉 We aim to resolve all warranty cases quickly and hassle-free

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🚚 Shipping

• Return instructions will be provided upon contact

• We aim to keep the process simple and straightforward

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💬 Our Promise

We’re not just fixing devices — we’re building a reputation.

• Honest advice

• High-quality repairs

• Clear communication

• No shortcuts

👉 If something isn’t right, we’ll make it right.

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🛡️ Buy With Confidence

When you choose FrameRate Builds, you’re choosing:

✔️ Reliable repairs

✔️ Transparent pricing

✔️ Professional service

✔️ A repair you can trust