How Mail-In Repairs Work

 

🔧 Simple, Fast & Hassle-Free Repairs

Getting your device repaired with FrameRate Builds is quick and straightforward.

No need to visit a shop — just send your device, and we’ll take care of the rest.

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📦 Step 1 – Choose Your Repair

Browse our repair services and select the one that matches your device and issue.

We cover:

• 🎮 Consoles & Controllers

• 📱 Phones & Tablets

• 🚗 Dash Cams

👉 Each repair clearly shows pricing and what’s included.

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📬 Step 2 – Send Your Device

After placing your order, securely package your device and send it to us.

• Use a tracked postal service

• Include your order details inside the package

• We’ll confirm as soon as it arrives

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🛠️ Step 3 – Expert Repair

Your device will be professionally repaired using high-quality parts and tools.

• Fully tested before return

• Clean, precise workmanship

• No shortcuts — done properly

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🚚 Step 4 – Fast Return Delivery

FrameRate Builds arranges tracked UK return delivery. Standard UK shipping for our general small-device services is £4.99 for orders below £50 and free for orders of £50 or more, based on the total order/cart value and applied at checkout. You arrange and pay separately for outward postage to FrameRate Builds. See our shipping and returns information for the full explanation.

• Fast turnaround times

• Fully tracked return shipping

• Packaged safely and securely

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✅ Warranty Included

FrameRate Builds provides a 12-month warranty on repair workmanship and fitted replacement parts against repair-related faults. The sole exception is a dashcam replacement battery: the battery has six months of cover, while the workmanship involved in fitting it remains covered for 12 months. See our Warranty & Guarantee terms. This warranty is in addition to and does not affect your statutory consumer rights.

If anything isn’t right, we’ll make it right.

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💬 Need Help?

Not sure what repair you need?

Just get in touch and we’ll point you in the right direction.

👉 Contact Us

Sending a controller for repair

Choose the exact controller service before booking. Original Joy-Con services offer left, right or pair options: send only the option booked. Your controller is repaired and returned; no replacement controller is supplied.

Find the right controller service, read our shipping and return-postage information, and follow the packing guide.

Previous Repairs & Additional Damage

Our standard repair prices assume no significant additional damage beyond the service booked. Devices previously opened, modified or subjected to unsuccessful repair attempts may require additional work if PCB tracks, solder pads, connectors or other components have been damaged.

Where significant unexpected damage makes a repair more complex than reasonably anticipated, we will explain the findings and obtain your agreement before proceeding with any additional charges. Previous opening alone does not incur an automatic surcharge. No compulsory pre-booking declaration is required.

Some devices may be beyond economical repair. We cannot guarantee the successful repair of damage caused by previous repair attempts. This notice does not introduce a diagnostic or return fee. Customers' statutory consumer rights are unaffected.

Sending a PS5 console

Send the console only, with no controllers, cables, discs, detachable stand or accessories. Remove an expansion SSD unless its inclusion has been agreed. Use a rigid double-wall box with cushioning on every side and protect the HDMI/USB ports. Include your order reference and customer details. Read the PS5 console packing guide before posting.

PS5 console service prices include Royal Mail Special Delivery return postage to eligible UK addresses, with compensation up to £750 subject to Royal Mail's terms. Customers pay separately to send the console to FrameRate Builds.