FAQ's

❓ Repair FAQs

🔧 Everything you need to know before sending your device

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⏱️ How long does a repair take?

Most repairs are completed quickly once your device arrives.

We aim for a fast turnaround, and your device will be returned using tracked delivery as soon as the repair is complete.

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📦 How do I send my device?

After placing your order:

• Securely package your device

• Include your order details inside

• Send it using a tracked postal service

We’ll confirm once it arrives safely.

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🛠️ What if my device can’t be repaired?

If your device cannot be repaired, we’ll contact you with options.

👉 We always aim to be transparent and fair — no unnecessary work or hidden costs.

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🛡️ Do repairs come with a warranty?

Yes — all repairs include a 12-month warranty covering parts and workmanship.

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📱 Will my data be safe? (Phones & Tablets)

We take care when handling all devices.

However, we recommend backing up your data before sending your device, as we cannot guarantee data preservation in all cases.

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🔋 Do you use genuine parts?

We use high-quality replacement parts chosen for reliability and performance.

If genuine parts are used or available, this will be clearly stated in the repair description.

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💳 How do I pay?

All repairs are paid for securely through our website at the time of booking.

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🚚 Is return shipping included?

Yes — your device will be returned using tracked delivery.

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🔄 What if the problem comes back?

You’re covered by our 12-month warranty.

If the same issue returns, we’ll repair it again in line with our warranty terms.

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📩 Need help choosing a repair?

If you’re unsure which service you need, just get in touch and we’ll point you in the right direction.