FAQ's
❓ Repair FAQs
🔧 Everything you need to know before sending your device
⸻
⏱️ How long does a repair take?
Most repairs are completed quickly once your device arrives.
We aim for a fast turnaround, and your device will be returned using tracked delivery as soon as the repair is complete.
⸻
📦 How do I send my device?
After placing your order:
• Securely package your device
• Include your order details inside
• Send it using a tracked postal service
We’ll confirm once it arrives safely.
⸻
🛠️ What if my device can’t be repaired?
If your device cannot be repaired, we’ll contact you with options.
👉 We always aim to be transparent and fair — no unnecessary work or hidden costs.
⸻
🛡️ Do repairs come with a warranty?
FrameRate Builds provides a 12-month warranty on repair workmanship and fitted replacement parts against repair-related faults. The sole exception is a dashcam replacement battery: the battery has six months of cover, while the workmanship involved in fitting it remains covered for 12 months. See our Warranty & Guarantee terms. This warranty is in addition to and does not affect your statutory consumer rights.
⸻
📱 Will my data be safe? (Phones & Tablets)
We take care when handling all devices.
However, we recommend backing up your data before sending your device, as we cannot guarantee data preservation in all cases.
⸻
🔋 Do you use genuine parts?
We use high-quality replacement parts chosen for reliability and performance.
If genuine parts are used or available, this will be clearly stated in the repair description.
⸻
💳 How do I pay?
All repairs are paid for securely through our website at the time of booking.
⸻
🚚 How does return shipping work?
FrameRate Builds arranges tracked UK return delivery. Normal checkout shipping charges apply; see our shipping and return-postage information. You pay separately to post your device to us.
⸻
🔄 What if the problem comes back?
You’re covered for the warranty period shown on the service listing.
If the same issue returns, we’ll repair it again in line with our warranty terms.
⸻
📩 Need help choosing a repair?
If you’re unsure which service you need, just get in touch and we’ll point you in the right direction.
Which controllers can I book for repair?
Browse the controller repair and upgrade services for the currently available models. PS5 DualSense, SCUF Reflex, supported genuine PS4 DualShock 4, original Xbox model 1914, original Switch Pro HAC-013 and original Joy-Con HAC-015/HAC-016 have separate service listings. Similar-looking controllers are not automatically covered. Contact us before ordering if your revision or fault is not listed.
What do I send for a Joy-Con upgrade?
Select left, right or pair, and send only the selected Joy-Con unless we request an accessory. You arrange and pay for outward postage. FrameRate Builds arranges tracked UK return delivery; see our shipping and return-postage information for checkout charges. Follow our packing instructions. Consider Nintendo’s eligible free repair route before paying for an aftermarket upgrade; our Joy-Con repair guide explains the options.