FAQ's
❓ Repair FAQs
🔧 Everything you need to know before sending your device
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⏱️ How long does a repair take?
Most repairs are completed quickly once your device arrives.
We aim for a fast turnaround, and your device will be returned using tracked delivery as soon as the repair is complete.
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📦 How do I send my device?
After placing your order:
• Securely package your device
• Include your order details inside
• Send it using a tracked postal service
We’ll confirm once it arrives safely.
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🛠️ What if my device can’t be repaired?
If your device cannot be repaired, we’ll contact you with options.
👉 We always aim to be transparent and fair — no unnecessary work or hidden costs.
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🛡️ Do repairs come with a warranty?
Yes — every repair includes a warranty covering the fitted parts and workmanship. The applicable period is shown on the individual service listing; most repairs are covered for at least six months.
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📱 Will my data be safe? (Phones & Tablets)
We take care when handling all devices.
However, we recommend backing up your data before sending your device, as we cannot guarantee data preservation in all cases.
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🔋 Do you use genuine parts?
We use high-quality replacement parts chosen for reliability and performance.
If genuine parts are used or available, this will be clearly stated in the repair description.
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💳 How do I pay?
All repairs are paid for securely through our website at the time of booking.
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🚚 Is return shipping included?
Yes — your device will be returned using tracked delivery.
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🔄 What if the problem comes back?
You’re covered for the warranty period shown on the service listing.
If the same issue returns, we’ll repair it again in line with our warranty terms.
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📩 Need help choosing a repair?
If you’re unsure which service you need, just get in touch and we’ll point you in the right direction.