Nextbase 312GW Dash Cam Battery Replacement – Mail-In Repair Service

Nextbase 312GW Dash Cam Battery Replacement

If your Nextbase 312GW dash cam no longer holds charge, shuts down unexpectedly, or only works when plugged in, the internal battery may have failed.

This professional mail-in repair service replaces the original battery with a new upgraded lithium-polymer battery, restoring normal operation and reliable performance.

Your dash cam will be carefully disassembled, the faulty battery removed, and a replacement installed and tested before being returned.

Common symptoms

• Dash cam only works when plugged in

• Camera shuts down when power is removed

• Battery will not hold charge

• Device powers off after a few seconds

What’s included

✔ Replacement upgraded battery installed

✔ Internal inspection and cleaning

✔ Full testing before return

✔ Secure return shipping

How the repair works

1️⃣ Purchase the repair service

2️⃣ Package your dash cam securely

3️⃣ Post it to us using tracked delivery

4️⃣ We complete the repair, test it and return it by tracked delivery

Repairs are normally completed within 1–2 working days after receipt, subject to inspection, parts availability and current workload.

Compatible model

Nextbase 312GW dash camera

Important

This is a mail-in repair service.

You are purchasing the repair installation, not the dash cam itself.

Shipping instructions will be provided after purchase.

When a 312GW battery replacement makes sense

On a Nextbase 312GW, a tired internal battery can leave the camera dependent on its external power lead. The unit may appear healthy while connected, then turn off abruptly once power is removed or fail to retain enough charge for normal shutdown behaviour. This is different from a camera that will not power correctly even from a known-good supply, which can indicate a separate charging, connector or board-level problem. The replacement service is aimed at battery-capacity faults, and the 312GW is tested after installation to confirm that it powers and shuts down as expected.

Nextbase 312GW battery replacement FAQs

Can the battery in a Nextbase 312GW be replaced?
Yes. The internal battery can be replaced without replacing the complete dash cam.

Why does my 312GW lose power as soon as I unplug it?
If it is otherwise stable while connected to power, an aged internal battery is one likely cause.

What if my 312GW has another fault as well?
A replacement battery only addresses battery-related symptoms. Other power, display, memory-card or circuit faults require separate diagnosis.

Warranty

The replacement battery is covered for 6 months against manufacturing defects. Installation and workmanship are covered for 12 months against repair-related faults. Normal battery ageing or reduced runtime through regular use, accidental damage, liquid damage, impact damage, misuse and unrelated faults are not covered. This voluntary warranty is in addition to your statutory rights.