How to Identify Your Nextbase Dash Cam Model

Many Nextbase cameras look similar, but batteries, screens and internal layouts can differ. Confirm the exact model before ordering a repair rather than choosing from the case shape alone.

Check the model marking on the camera

Remove the camera from its windscreen mount and inspect the underside, rear and label area carefully. Look for a model such as 212, 312GW, 422GW, 522GW or 622GW. Photograph the label if the print is small.

Check the camera menu

If the unit starts normally, the system-information or setup area may show the model and firmware version. Do not update firmware simply to identify a camera that is already unstable; note what is displayed and contact FrameRate Builds if unsure.

Do not rely only on “Series 2” or appearance

Terms such as Series 2 describe a family rather than one exact model. Cameras within a family may share styling and mounts while using different parts. The number in the product title must match the camera being sent.

What to send for a mail-in repair

Unless specifically requested, send the main camera only. Remove the microSD card and keep the mount, rear camera and charging lead at home. If the fault might depend on a particular accessory, contact FrameRate Builds before posting.

Battery symptoms versus other faults

Short runtime, failure to retain settings or rapid shutdown can indicate an ageing internal battery. Freezing, white or flickering displays and camera-sensor faults may have other causes. A battery replacement is not a guaranteed repair for unrelated logic-board, display or BGA faults.

Find the correct service

Browse Nextbase dash cam repairs by model →

If the exact model is not listed, use the contact page and include clear photographs before sending anything.